ShippingMethods of ShipmentThank you for shopping at The Shelving Store. We have partnered with UPS as our shipping provider. Despite the fact that your packages leave our warehouse at the same time, they may not all arrive at the same time. Please allow for several days for all packages to arrive before contacting us about missing products. If your order is too large for UPS ground then we will ship your order on a pallet via Freight (additional fees may apply) . In either event you will be sent a tracking number after your order has shipped. Our goal is to ship your order within 24 - 48 hours after payment has cleared. Our hours of operation are Monday-Friday 8:30am-5:00pm EST. If you require additional shipping services please contact us at 1-877-831-8885 or through our Contact Form. If you require changes to your shipping address after we have shipped your order additional shipping charges (address correction) will apply. We will notify you via email when your order ships. The email will include a tracking number for your shipment and an estimated delivery date. Be sure to contact us if you have concerns regarding the progress of the shipment. We have two methods of shipment available: Small Parcel and Truck Freight. Expected DeliverySee the UPS Shipping Time Map below for expected shipping dates to your area from our warehouse in Detroit, Michigan. Please allow for up to 48 hours to process your order before shipping. Stocked items usually ship in 1-2 business days after being processed but exceptions do apply so please check product detail pages for specifics. If the items you ordered say "Online Exclusive" on the product detail page then we do not stock these items in our warehouse and delivery may take longer. Delivery to Canada may take longer. Please be aware that we only ship orders Monday through Friday. 
Ground ShippingIn order to keep your cost down and our pricing simple, we ship via UPS or freight according to the weight and size of the products and the current ground rate schedule. This charge is calculated at checkout before you place your order. We won't surprise you with any hidden charges or handling fees. The price you see is the price you pay. We keep it simple - our pricing is straightforward and all-inclusive, which saves you time and energy. International ShippingAll international orders must be placed by phone or email. Simply call our customer support team at 1-877-831-8885 or email them using our Support Form to place. It is important to note the variable costs involved in international shipping. This means that the goods you ordered have certain taxes added as soon as they cross your border and are not included in the cost of shipping. International charges will be applied and collected by courier at delivery. If the fees are then refused, the customer will be liable for the cost to return the goods. Additionally, we would like to point out that some of our items are warehoused in a different location and ship from all over the country. Therefore, you will be contacted if any delays are expected. |