So/so product & horrible service

I ordered this shelf as a Christmas present on 12/4.  It did not arrive until 1/21.  I spoke to several people who all gave me different answers and in general, failed to get back to me.  The color of the wood was beautiful, the baskets were sturdy, but it was a pain to put together and one of the boards had many very obvious flaws. I would not order from this company again.