The Shelving Store

Terms of Service

IMAGE COLOR POLICY

Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. We cannot guarantee the accuracy of the color displayed on your monitor.

Certain types of products are subject to paint and dye lot variations inherent to their manufacturing process. If you are trying to match an existing product in your possession, please contact us and we will accommodate your request to the best of our ability.

 

WARRANTY

The Shelving Store warrants all goods of our manufacture to be free from defects in material and workmanship under normal use and service. Any goods found to be defective, upon examination by us, within 12 months from date of shipment, shall be repaired or replaced by us without charge, FOB factory within the continental United States. All export taxes, fees and duties occurring from warranty shipments beyond the continental United States will be the customer's responsibility.

This warranty shall be null and void and of no effect unless we are notified of such defect, all within 12 months from date of shipment. Such notification shall be directed to the office of The Shelving Store No goods shall be returned without prior written approval.

Explicitly excluded from this warranty are: special finishes and labor required to remove and/or reinstall original or replacement parts.

This warranty does not cover damage caused by improper installation, overloading, accident, improper storage, or neglect, alterations, modifications, or additions.

The Shelving Store warrants the items purchased from other manufacturers only to the extent of the normal warranty of these manufacturers.

The above warranties are given in lieu of all other warranties express or implied, including without limitation, the warranty of merchantability and the warranty of suitability for a particular purpose. It is expressly agreed that The Shelving Store assumes no liability for liquidated damages arising out of a breech of contract, including any warranties arising therefrom, and buyer's remedy shall be limited to repair or replacement of defective parts as described above.

 

QUOTATIONS

Prices quoted are subject to receipt and acceptance of order within 30 days of the date of the quotation unless otherwise noted on quote.

 

TAXES

The Shelving Store reserves the right to add sales tax, or any other tax, which may be imposed on our products, as required by law. All shipments into the State of Michigan will carry the current state sales tax unless a resale certificate for the State of Michigan is on file at The Shelving Store

 

TERMS OF PAYMENT

Payment terms are net 30 days to established customers. New customers must furnish credit references before credit can be issued. A credit line will be based on credit reference information received by The Shelving Store

 

CANCELLATIONS

Written consent from The Shelving Store must be obtained prior to the cancellation of any order. Cancellation charges may apply.

 

RETURNED GOODS

Prior written authorization from The Shelving Store must be obtained before credit on returned goods will be given. Returns shall be subject to a 25% restocking charge and must be returned to The Shelving Store freight "prepaid".

 

LOSS OR DAMAGE IN TRANSIT

The Shelving Store shall not be liable for loss or damage in transit. The following steps must be taken to ensure proper handling of loss or damage claims:

  1. Products received freight prepaid must be checked against the packing list to ensure all items were delivered. In case of shortages, note on the carrier's paperwork "Shipment Received Short". If shortage is not discovered upon receipt from carrier, The Shelving Store must be notified of shortages within 24 hours of receipt to ensure a claim for loss can be filed. Shortages reported later than 24 hours carry no guarantee of replacement/credit.
  2. Products received freight prepaid must be checked for damage upon receipt. In the case of damage observed upon delivery, note on carrier's paperwork "Received with Damage". Contact The Shelving Store immediately. In the case of concealed damage, The Shelving Store must be notified within 24 hours of receipt in order to report concealed damage to the carrier. Failure to report concealed damage within 24 hours may result in loss of repair costs/replacement of product.
  3. Products received freight collect must be checked for damage upon receipt. In case of damage observed upon delivery, note on carrier's paperwork "Received with Damage," The Shelving Store will not be responsible for any damage or loss on collect shipments. Freight claims rest solely with the consignee.

 

DELIVERIES

Delivery dates are estimated dates only, and unless otherwise specified, are estimated from the date of receipt by The Shelving Store of purchase order, complete technical data and approved drawings.

In estimating such dates, no allowance will be made, nor shall we be liable directly or indirectly, for delays of carriers or delays from labor difficulties, shortages, strikes or stoppages of any sort, fires, accidents, failure or delay in obtaining materials or manufacturing facilities, acts of government affecting us directly or indirectly, bad weather or any causes beyond our control or causes designated as Acts of God or forces of nature by any court of law, and the estimated delivery dates shall be extended accordingly. We will not be liable for any damages or penalties, whatsoever, whether direct, indirect, special or consequential, resulting from our failure to perform or delay in performing unless otherwise agreed in writing by an authorized officer of The Shelving Store

 

FOR SPECIAL DESIGNS AND/OR APPLICATIONS NOT SHOWN IN OUR CATALOGS, PLEASE CONSULT The Shelving Store

 

MOBILE TERMS OF SERVICE

The Shelving Store

Last updated: April 7, 2025

The Shelving Store mobile message service (the "Service") is operated by The Shelving Store (“The Shelving Store”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Shelving Store’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Shelving Store through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Shelving Store. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18339202743 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Shelving Store mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18339202743 or email siadmin@shelving.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.